Privacy Policy

Privacy Policy
 

1. Controller

The controller responsible for processing your personal data on kelinora.com is:

ASTRAEON UG (haftungsbeschränkt)
Christofsstraße 11, 55116 Mainz, Germany
Represented by the Managing Director Ayoub Choubaki
Email: info@kelinora.com
Phone: +49 157 31186619
 

2. Data we collect

Data you give us. When you place an order, create an account, sign up for our newsletter or contact us, we collect the details you provide. These include your name, billing and delivery address, email address, phone number, order details and the content of your messages.
 

Payment data. Payments are processed by the payment provider you choose at checkout. We receive the confirmation that a payment was made, but we do not store your full card or bank details.
 

Data collected automatically. When you visit our website, technical data is collected. This includes your IP address, browser type, device information, date and time of access, and the pages you view. This data is needed to deliver the website securely and reliably.
 

3. Purposes and legal bases

We process your data for the following purposes, based on the General Data Protection Regulation (GDPR):

To process your order, deliver your products, handle returns and answer your enquiries (Art. 6(1)(b) GDPR, performance of a contract).
 

To meet our legal obligations, such as retention duties under commercial and tax law (Art. 6(1)(c) GDPR).

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To keep our website secure, prevent fraud and improve our store (Art. 6(1)(f) GDPR, legitimate interests).

To send you our newsletter and to use non-essential cookies, analytics or marketing tools, only with your consent (Art. 6(1)(a) GDPR). You can withdraw your consent at any time with effect for the future.
 

4. Sharing your data

We only share your data where necessary. This includes shipping carriers, who receive your name and delivery address to deliver your parcel. Payment providers receive the data required to process your payment. Our store platform, hosting and IT service providers process data on our behalf under data processing agreements. Authorities receive data where we are legally required to disclose it. We do not sell your personal data.
 

5. Cookies

Our website uses cookies and similar technologies. Cookies that are strictly necessary for the website to work, such as keeping items in your shopping cart, are set without consent in line with § 25(2) TDDDG. All other cookies, for example for analytics or marketing, are only set after you agree through our cookie banner. You can change or withdraw your choice at any time and delete cookies in your browser settings.
 

6. Newsletter

If you subscribe to our newsletter, we use your email address to send you news and offers. We use a double opt in process, so you confirm your subscription by clicking a link in an email. You can unsubscribe at any time through the link in every newsletter or by writing to us.
 

7. Transfers outside the EU

If a service provider processes data outside the European Union or the European Economic Area, we make sure an adequate level of protection is in place. This may be an adequacy decision of the European Commission or the EU Standard Contractual Clauses.
 

8. Storage period

We keep your personal data only as long as needed for the purposes described above. Order and invoice data are kept for up to ten years because of German commercial and tax law retention periods. Other data is deleted once it is no longer needed and no legal obligation requires us to keep it.
 

9. Your rights

Under the GDPR you have the right to access your data, to correct inaccurate data, to have your data deleted, to restrict processing, to data portability, to object to processing based on legitimate interests, and to withdraw your consent at any time.
 

To exercise your rights, simply email us at info@kelinora.com. We may need to verify your identity and will respond within one month.
 

You also have the right to lodge a complaint with a data protection supervisory authority. The authority responsible for us is:
 

Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34, 55116 Mainz, Germany
Website: www.datenschutz.rlp.de
 

10. Security

We use appropriate technical and organisational measures to protect your data, including encrypted SSL/TLS connections on our website. No system can be completely secure, but we work to keep your information safe.
 

11. Children

Our store is not directed at children. We do not knowingly collect personal data from anyone under 16 without the consent of a parent or guardian.
 

12. Changes to this policy

We may update this Privacy Policy when our services or legal requirements change. The current version is always available on this page.